GDPR and Your Privacy

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Social Media Policy

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ROKZ Social media pages (Facebook, Twitter, Instagram, and Pinterest) are managed by our inhouse team. We welcome feedback from our followers and endeavour to reply to all messages as quickly as possible. We reserve the right to delete comments or posts that contain threatening or inappropriate language, vulgarity, advocate illegal activity, spam or links to other sites. 

 

Our Cookies Policy

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When you visit our website, we will ask you to consent to our use of cookies in accordance with the terms of this policy. We use cookies technology to track the patterns of behaviour of visitors to our site. This includes Google traffic cookies which provide us with NON-PERSONAL data such as your IP address, geographical location, browser type, pages visited, number of views. We may also collect information relating to purchases you make of our goods and services, information pertaining to newsletter subscriptions.

All cookies are stored in your internet browser. You can modify your browser settings to allow all cookies, or only allow specific sites to use cookies, or you can prevent cookies happening all together. We may occasionally update this privacy policy and upload the new version to the website.

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Information submitted to us via this website may be used to improve your browsing experience, keep the website secure, enable use of our website services or send non-marketing informative communications, or notifications that you have specifically requested. Our website may contain links to other websites. We are not responsible for the privacy policies or practices of these third-party websites. We do not use third party cookies for any form of malpractice or viral advertising. 

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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and now EU-GDPR May 2018). Although transmission of data over the internet is inherently insecure, we take precautions to prevent loss or misuse of your personal information.

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We collect information about you for 2 reasons:

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• Firstly, to process your order

• Secondly, to provide you with the best possible service.

 

We will not e-mail you in the future unless you have given us your consent. We do not pass you details onto any other companies or third parties. The type of information we will collect about you includes:

• Your Name
• Address
• Phone Number
• e-Mail Address

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We DO NOT collect your credit/debit card details. Your payment details are sent directly to the Payment Service Provider (WorldPay / PayPal) we never see them. Our Reference is the Transaction ID that you receive after placing your order. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy. You can subscribe to our mailing list to receive beneficial information regarding company and product news, industry information or notification of sales and offers. You are free to unsubscribe at any time.

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Your Obligation

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If you register as a user on the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to the Web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

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